“What does this flow actually do?”
AnalyzeAsk anything
Ask ServiceNow anything.
About your instance, or about ServiceNow itself. Phyllis reads your live instance as you, alongside the official product docs for your release and a curated ServiceNow learning corpus — and answers in your own words, every claim cited.
ISO 27001 certified
Per-user OAuth
No training on your data
Approval-gated changes
Lands in your update sets
5,000+ ServiceNow tools
230+ product skills
Hundreds of health checks
Jira & Agile 2.0 two-way sync
Context graph on every build
ATF where it applies
Every write read back
Tables and tools per instance
CMA-grade builds
01Reads the whole estate
Every table, script and flow. Side by side.
She works across your instance — reading every layer a question touches, then citing what she found.
02In your own words
Questions you’d normally spend a day on.
Ask mode is read-only, enforced on the server. Ask as much as you like — nothing is written.
“If I rename u_cost_center on incident, what breaks?”
Impact
“What changed for CSM in the Australia release?”
Product docs
“What’s the recommended way to model business applications in CSDM?”
Best practice
“Run a performance audit and show me slow transactions and table growth.”
Performance
“Do we already have an asset-return flow?”
Reuse
“Are we ready to switch on Now Assist?”
Readiness
03What she reads
Your instance, and everything about ServiceNow. In one answer.
Every answer is grounded in your live estate, the product docs for your release and how ServiceNow should be done.
Know what breaks before you change it.
Impact analysis finds every reference to a field, script include or table — across ACLs, scripts, policies and layouts, including the ones that only exist as names inside script bodies.
Health checks, across the whole platform.
Hundreds of checks — performance, security, upgradeability, user experience and maintainability. Phyllis runs ServiceNow’s Instance Scan and Scan Engine and her own checks, explains every finding, and compares with your last scan.
Assessments that end in a report.
18 built-in accelerators — platform health, CMDB and CSDM, upgrade readiness, performance audit, security tune-up, AI readiness, licence optimisation and more. Each one arrives as a report you can hand over.
Ask ServiceNow itself.
The official product docs and release notes for your release, plus a curated ServiceNow learning corpus — so “how should this be done?” gets the same cited answer as “what did we build?”.
04By the numbers
Built for ServiceNow. End to end.
ServiceNow tools
Typed tools that know the table, the record and the scope.
Product skills
ServiceNow best practice across every product.
Accelerators
Assessments that each end in a report.
Health checks
Performance, security, upgradeability and more.
05How it works
From a question to a cited answer.
Ask in your own words
Ask mode · read-onlyAbout your instance or about ServiceNow — why it fails, how it should be done, what changed in your release. Ask mode can’t write.
She reads every source
Instance · docs · learning corpusRules, flows, ACLs and the runtime trail, alongside the product docs for your release and a curated ServiceNow learning corpus.
Every claim, cited
Traceable to the recordFindings link straight to the records they came from — check the working, not the tone. Turn the answer into a story plan.
06Safe on your instance
Nothing ships without your approval.
Controls that hold at the connection itself — whichever tool, chat or workflow makes the call.
Signs in as you
Per-user OAuth — she inherits your roles and ACLs, and every change is logged under your name.
Approval-gated changes
Approval cards before changes are written — one at a time, or the whole approved build. Nothing reaches production from chat.
Per-instance controls
Build, Read-only or Backlog-only instances. Blocked tables and switched-off tools are enforced on every request.
Audit log
Every approval, write and access change recorded — exportable to CSV.
07Questions
Analyze, answered.
Still curious? Talk to the team — or book a demo and ask Phyllis in your own instance.
01Can Analyze change my instance?
No. Ask mode refuses every write on the server — enforced, not just a prompt instruction.
02Where do the answers come from?
Your live instance, read with your own access — tables, scripts, flows, ACLs, update sets and the runtime trail — plus the official ServiceNow product docs for your release and a curated ServiceNow learning corpus.
03Can I connect production just to analyse it?
Yes. Production can be connected read-only or backlog-only, enforced on every request.
04What do I get at the end of an assessment?
A report — scored, cited and split into what to fix now, next and to govern. Branded reports are available on selected plans.
08The whole lifecycle
One teammate. The rest of the lifecycle.
Plan
A sentence, a workshop or a meeting — to a sprint-ready backlog.
See PlanDevelop
The whole change, built in your instance — every write read back.
See DevelopTest
Orders, flows, AI Agents and ATF — run for real, in your instance.
See TestDeploy
Batch and promote update sets — just ask.
See DeployGovern
Your standards and controls — followed on every build.
See GovernAdopt
Capability maps, adoption roadmaps and user guides — get value from what you own.
See Adopt09Get started
Ready to 10× the team you already have?
Your instances, your backlog and your meetings on one side; the Phyllis Knowledge Graph on the other. Phyllis does the work in between.