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Every claim cited to the record
Ultra
Platform teams

10× your velocity. With the team you already have.

Do more with the same team. Phyllis multiplies your platform team's output 10× — CMA-grade discovery in hours, end-to-end builds staged in your own instance, every change scanned and self-healed where it can be. Cut what you spend on external consultants and system integrators, ship the backlog you already have, and keep the expertise — and the budget — inside your team.

14.2%

When a P1 network incident comes in, assign it to whoever is on call and page them.@ for records · / for commands

BuildacmedevProject
Read the on-call rotacmn_rota · Network OpsRead
Built the business rulesys_script · P1 network auto-assignCreated
Ran the ATF suite12 / 12 passedPassed
Update set readyacme-dev · waiting for your approvalReview
Built for the platform
3,000+typed ServiceNow tools~230expert skill packsHundredsof health checks8acceleratorsISO 27001 certifiedPer-user OAuthApproval on every changeLands in your update setsATF on every build
The platform01 / 05

Every stage of delivery. One teammate.

One teammate across the whole lifecycle — each stage staged for your approval.

CMDB health scorecardcmdb_ci · 48,213
68of 100
Completeness74
Correctness61
Compliance58
Relationships81
CriticalDuplicate servers across SCCM and Discovery2,114 CIsFix with Phyllis
Analyze

Ask your instance anything.

Phyllis grounds herself in the full context of your ServiceNow instance — its tables, ACLs, flows, update sets, configurations, and dependencies. Every answer is evidence-backed and traceable to the records it came from.

Explore Analyze
Implement ITSM · 24 storiesITSM-101
ITSM-102Incident categories & assignment rulesDone5
ITSM-103Major incident workflowReady8
ITSM-104Change CAB approvals by riskReady5
ITSM-105Problem → known error handoffPlanned3
ITSM-106SLA definitions for P1–P4Draft3
Plan

From a sentence to a sprint-ready backlog.

Say “I want to implement ITSM” and Phyllis returns sequenced stories with priorities, points, and acceptance criteria — synced both ways with Jira or ServiceNow Agile 2.0.

Explore Plan
sys_script · P1 network auto-assign+6 −0
1(function executeRule(current, previous) {
2 if (current.priority != '1') return;
3 var onCall = new OnCallResolver().forGroup('Network Ops');
4 if (!onCall) return;
5 current.assigned_to = onCall.user;
6 gs.eventQueue('network.p1.page', current, onCall.user);
7})(current, previous);
Update setFeature: P1 network auto-assign
ATF12 / 12 passed
Develop

The whole change, built and staged for your approval.

Phyllis develops on the platform — from tables, business rules, flows, and ACLs to the records behind them — then verifies and tests every change.

Explore Develop
Promote · Feature: Warranty claim flowAwaiting approval
devtestprod
Records14
ATF12 / 12 passed
Instance ScanClean
Rollback planAttached
Promote to prod?Platform owner
Approve & promoteReject
Deploy

Sequence and promote every change from one canvas.

Batch and release update sets through chat — in the right order, with conflicts surfaced before you promote.

Explore Deploy
Instance Scan · acme-prod37 findings
HighGlideRecord in client scriptIncident form · 3 instancesFix with Phyllis
MediumHard-coded sys_ids in business rules5 instances · breaks on cloneFix with Phyllis
MediumStale CIs not seen in 90 days3,480 CIs · cmdb_ci_serverCreate Story
LowSkipped upgrade records on UI policies2 instancesCreate Story
Maintain

Tested, scanned, self-healed — shipped on your approval.

Instance Scan after every task — findings cited to the record, fixes staged for your approval.

Explore Maintain
Why teams choose it02 / 05

Do more with the same.

Update setComplete
NameFeature: Warranty claim flow
Records14
Instance ScanClean
ATF12 / 12 passed
sys_hub_flow · Warranty claimFlow DesignerInsert
sys_script · Validate claim amountBusiness ruleInsert
sys_atf_test · Claim > $5k routes to approvalATFInsert
Why teams choose it

Do more with the same

No new headcount, no contractors. Phyllis multiplies the output of the architects and developers you already have.

Scope check · ITSM rolloutpre-estimate
Stories22
Points50
Reused configuration14 records
Net-new8 records
Out of scope · Major incident workbenchneeds a licence check firstFlagged
Why teams choose it

Bring delivery in-house

Cut your reliance on external consultants and system integrators — the knowledge, and the spend, stays inside your team.

ACL trace · incident.assigned_to4 controls
Why can’t agents edit Assigned to after resolve?
ACL · incident.assigned_to (write)requires itil + state < ResolvedBlocks
UI policy · Lock fields when resolvedsets read-only on 6 fieldsBlocks
Business rule · Guard reassignmentbefore update · aborts if resolvedBlocks
Data policy · Assigned to on closemandatory · no effect hereNo effect
Why teams choose it

10× the velocity

Discovery in hours, builds staged in days. Ship the backlog that's been sitting behind ‘we don’t have the capacity’.

Integrations03 / 05

Works with the stack you already run.

Phyllis plugs into the tools your team already lives in — two-way story sync with Jira and ServiceNow Agile, live reads over standard REST, and per-user OAuth that keeps every action inside your own roles.

Two-way Jira and Agile sync
Standard REST, no plugin sprawl
Per-user OAuth honours your roles
Works across every ServiceNow product
Search · live estate3 records
Do we already have an asset-return flow?
Asset returnsc_cat_item · HardwareCatalog item
Return fulfilmentsys_hub_flow · activeFlow
u_asset_returnsys_db_object · created 2021Table
AnswerYes — reuse the existing flow
EvidenceCited to 3 records
In-house04 / 05

Bring delivery back in-house.

Every project you hand to a consultancy is budget — and knowledge — walking out the door. Phyllis gives your own team the leverage to do that work themselves: it reads your live instance, plans the change and builds it to CMA standard, cited to the record. The expertise compounds inside your team instead of on someone else's invoice.

Search · live estate3 records
Do we already have an asset-return flow?
Asset returnsc_cat_item · HardwareCatalog item
Return fulfilmentsys_hub_flow · activeFlow
u_asset_returnsys_db_object · created 2021Table
AnswerYes — reuse the existing flow
EvidenceCited to 3 records
In-house

Knowledge stays in-house

Every answer is cited to the record it came from, so your team learns the instance instead of re-buying that knowledge on the next engagement.

Pre-flight · target: prodAwaiting approval
Instance ScanClean
ATF12 / 12 passed
Conflicts0 open
Rollback planAttached
Promote to prod?Platform owner
Approve & promoteReject
In-house

Approval-gated delivery

Every change staged in a scoped update set with the design doc, Instance Scan, and ATF results attached — nothing ships without you.

Review gate · x_acme_assetPassed
Scoped to x_acme_assetnothing left in GlobalPass
Naming conventionu_ prefix · readable labelsPass
No hard-coded sys_ids3 references resolved by namePass
ACL coverageread / write / create on every tablePass
In-house

CMA-grade documentation

A signed design document alongside every build — discovery findings, impact analysis, every claim cited.

Outcomes05 / 05

10× the velocity. Half the services spend.

10×

Team velocity

~50%

Lower services spend

0

New hires needed

Discovery in hours, builds staged in days — your platform team ships the backlog that's been stuck behind 'we don't have the capacity.'

Bring delivery in-house and cut what you pay external consultants and integrators — the spend, and the knowledge, stays with your team.

Do more with the same team. No contractors, no new headcount — just more output from the architects and developers you already have.

QuestionsFAQ

Questions? We’re glad you asked.

Can Phyllis change my instance without my approval?

No. Every change is built in a scoped update set and staged for review with the design doc, scan, and test results attached.

Promotion requires an explicit approval — there is no path where a change ships unattended.

What does “CMA-grade” actually cover?

The discipline of a Certified Master Architect: correct scoping and naming, scan-clean code, proper ACL coverage, ATF where it applies.

And a signed design document alongside every build.

Does Phyllis replace Jira or ServiceNow Agile 2.0?

No — Phyllis sits alongside. Stories mirror into Jira or ServiceNow Agile 2.0 with two-way sync.

Adoption doesn’t depend on ripping out your existing stack.

Where does my data go?

Nowhere. Zero data retention is the default on every tenant.

Nothing is kept to train a model, and findings live inside your instance.

The audit trail is written per operator, per action.

What can Phyllis actually build?

Catalog items, Flow Designer flows, business rules, client scripts, UI policies, ACLs, AI Agents —

— all wired together,

— scoped correctly,

— in connected update sets,

— thousands of tools, across every ServiceNow product.

The Catalog Item, the Flow behind it, the approvals, the ACLs — one build, not fragments.

Ready to ship faster and fix smarter?


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