Field notes
Notes from the platform floor.
Practical engineering insights and news from the Phyllis team.
Pattern · 29 July 2026
Building AI Agents with Phyllis
How Phyllis builds ServiceNow AI Agents — instructions, tools, entry points and guardrails as real records in one scoped update set, tested end to end and staged for your approval.
Read the field noteInstance Scan · acme-testPassed
Hundreds of checks · 0 critical1 high finding fixed with approvalClean
News · 20 May 2026
Running an end-to-end ITSM implementation with Phyllis
How Phyllis runs a full ServiceNow ITSM rollout — from discovery against the live instance, through a properly-shaped backlog, to a verified build with the design document already attached.
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News · 24 April 2026
Launching Phyllis: an agentic developer and implementation team for ServiceNow
Why we built Phyllis as an agentic developer and implementation team, how it drives value end-to-end across planning, build, governance, and upgrades, and what each persona gets on day one.
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