Customer obsessed
We start every decision with the platform team's pain — the work that should take hours but takes weeks — and end it with their relief.
Platform teams deserve a button, too.
Named for the clerk whose tears of joy inspired the ServiceNow philosophy — built for the people who build and run the platform.
Our Story
When ServiceNow founder Fred Luddy was a young programmer, he built an order-entry system for a company clerk named Phyllis. Every day, Phyllis typed the same information into form after form after form. One day she called Fred over, made him watch, and asked one question.
Could you make a button I could press that would fill the information in so I don't have to type it in again?
Fred wrote the code, came back a few days later. Phyllis tried it — and started crying actual tears of joy. That moment became the philosophy behind everything ServiceNow would go on to build.
Why Phyllis
We named our company Phyllis because platform teams deserve that feeling too. Somewhere along the way, the people who build and run ServiceNow lost their button. They spend their days fighting configuration, manually recreating things they've built a hundred times, copying scripts between instances. The work that should take hours takes weeks.
Phyllis gives them their button back.
Values
Four rules Phyllis won't bend.
Challenge the status quo
Manual configuration, copy-paste between instances, fighting the same fight every release — that isn't the work. We refuse to accept it as the work.
Bias for action
We ship the work, learn from the instance, and iterate. Strong opinions held loosely, then put on a real instance to find out.
Earn trust
Every change Phyllis ships is reviewable, every action auditable. The reviewer's questions are answered before they're asked.
Team
Regan Nelson
Founder & CEO
Regan is one of the few people in the world who holds both ServiceNow Certified Master Architect (CMA) and Certified Technical Architect (CTA) certifications. Before founding Phyllis, he served as Director of Product Management at ServiceNow, where he shaped the platform that thousands of organizations depend on daily.
He's seen the problem from every angle — as a platform builder, as an architect, and as someone who watched talented teams spend weeks on work that should take hours. Phyllis is his answer to that.
CMA — Certified Master Architect CTA — Certified Technical Architect ex-ServiceNow Director, Product Management
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