The agentic business analyst for ServiceNow.
From one sentence to a comprehensive plan
Start with "I want to implement ITSM." Phyllis returns a full implementation plan — scoped modules, sequenced sprints, sized stories, acceptance criteria — grounded in ServiceNow best practice and thousands of past implementations.
Discover
Discovery, grounded in your instance
Phyllis interviews you like a senior business process consultant would — then cross-checks every answer against your live instance. Requirements are extracted, scopes mapped, integrations surfaced, and the plan is back in minutes.
Compose
Stories that write themselves
One brief becomes a full project plan made up of user stories, sized, with acceptance criteria defined. Edit inline or accept and move on. Whether you want to write a one-off user story, refine existing acceptance criteria, or stand up a comprehensive project plan across ServiceNow products — Phyllis has you covered.
Acceptance criteria, points, cross-module links
Pathways
Best-practice plans
Two pathways, one planner. Fast-track against ServiceNow out-of-the-box best practice, or compose a bespoke plan tuned to your specific business requirements. You decide — and Phyllis works with you the way a senior business process consultant would.
Assumptions
All assumptions presented
Nothing assumed silently. Phyllis surfaces every assumption it makes for your review — approve, edit in line, or replace it before the plan lands.
- Sprint velocity: 24 pts✓
- Scope: ITSM + HRSD✓
- Cadence: biweekly release✎
- Approver: Platform Lead…
tier field on the Account (customer_account) table will be used to determine segment (Enterprise / Mid-Market / SMB). If it doesn't exist, a custom field u_customer_tier will be added as part of the project.Integrate
Integrate with your tool of choice
Phyllis can read stories from your agile tool, and update them directly. Every document created, every update made, straight back to the story.
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