Plan — From a sentence to a sprint-ready backlog.
Say “implement ITSM” and Phyllis returns sequenced stories with priorities, points, and acceptance criteria — synced both ways with Jira or ServiceNow Agile 2.0.
Describe the outcome in a sentence. Phyllis researches the live instance and she returns a sized, sequenced backlog — epics, stories, points, owners and acceptance criteria — ready for review, not a blank template.
“Implement ITSM for us — end to end”
Say “implement ITSM” or “stand up a CSM case model” and Phyllis breaks it into epics, then stories — each one sequenced, dependency-aware, and grounded in what already exists on the instance. Nothing is built here: Plan produces the backlog, Develop builds it.
“Just the stories to add a VIP incident path”
Not every job is a full programme. Ask for just the stories to hit one outcome — “add a VIP incident path” or “onboard a new fulfilment group” — and Phyllis scopes a tight backlog for that goal alone, each story cited to the records it touches.
“What are we forgetting to scope?”
Before the estimate, ask. Phyllis reads the live instance — the modules, plugins and integrations already in play — and surfaces the requirements and dependencies a discovery workshop misses, so the backlog is complete before sprint one.
From one sentence to a review-ready plan
Describe the outcome once. Phyllis researches your live instance and she returns a sized, sequenced backlog — every story with acceptance criteria and a place in the order.
