The agentic business analyst for ServiceNow.
Scroll to see Phyllis in action
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You describe the outcome
Tell Phyllis the change you want to plan in your own words — the goal you’re after, not a backlog of pre-written tickets.
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Phyllis explores your instance
Phyllis maps what already exists — taxonomies, topics, catalog items and owners — so the plan builds on reality instead of guesses.
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Discovery completes
Phyllis reports exactly what it found in your environment, so scope is grounded and nothing is double-built.
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Phyllis drafts the plan
A scoped implementation plan is written and linked to an epic — sequencing, dependencies and acceptance criteria captured up front.
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Work is broken into stories
Phyllis splits the plan into ready-to-assign stories, each sized and mapped to the records and pages it will touch.
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You approve, Phyllis hands off
Review the plan and approve. Phyllis pushes the epic and stories to your agile board — or revises the breakdown on your word.
From one sentence to a comprehensive plan
Start with "I want to implement ITSM." Phyllis returns a full implementation plan — scoped modules, sequenced sprints, sized stories, acceptance criteria — grounded in ServiceNow best practice and thousands of past implementations.
From one sentence to a comprehensive plan
Start with "I want to implement ITSM." Phyllis returns a full implementation plan — scoped modules, sequenced sprints, sized stories, acceptance criteria — grounded in ServiceNow best practice and thousands of past implementations.
Discovery, grounded in your instance
Phyllis interviews you like a senior business process consultant would — then cross-checks every answer against your live instance. Requirements are extracted, scopes mapped, integrations surfaced, and the plan is back in minutes.
Discovery, grounded in your instance
Phyllis interviews you like a senior business process consultant would — then cross-checks every answer against your live instance. Requirements are extracted, scopes mapped, integrations surfaced, and the plan is back in minutes.
Stories that write themselves
One brief becomes a full project plan made up of user stories, sized, with acceptance criteria defined. Edit inline or accept and move on. Whether you want to write a one-off user story, refine existing acceptance criteria, or stand up a comprehensive project plan across ServiceNow products — Phyllis has you covered.
Stories that write themselves
One brief becomes a full project plan made up of user stories, sized, with acceptance criteria defined. Edit inline or accept and move on. Whether you want to write a one-off user story, refine existing acceptance criteria, or stand up a comprehensive project plan across ServiceNow products — Phyllis has you covered.
Acceptance criteria, points, cross-module links
Best-practice plans
Two pathways, one planner. Fast-track against ServiceNow out-of-the-box best practice, or compose a bespoke plan tuned to your specific business requirements. You decide — and Phyllis works with you the way a senior business process consultant would.
Best-practice plans
Two pathways, one planner. Fast-track against ServiceNow out-of-the-box best practice, or compose a bespoke plan tuned to your specific business requirements. You decide — and Phyllis works with you the way a senior business process consultant would.
All assumptions presented
Nothing assumed silently. Phyllis surfaces every assumption it makes for your review — approve, edit in line, or replace it before the plan lands.
All assumptions presented
Nothing assumed silently. Phyllis surfaces every assumption it makes for your review — approve, edit in line, or replace it before the plan lands.
- Sprint velocity: 24 pts✓
- Scope: ITSM + HRSD✓
- Cadence: biweekly release✎
- Approver: Platform Lead…
tier field on the Account (customer_account) table will be used to determine segment (Enterprise / Mid-Market / SMB). If it doesn't exist, a custom field u_customer_tier will be added as part of the project.Integrate with your tool of choice
Phyllis can read stories from your agile tool, and update them directly. Every document created, every update made, straight back to the story.
Integrate with your tool of choice
Phyllis can read stories from your agile tool, and update them directly. Every document created, every update made, straight back to the story.
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