Billing disputes that route, resolve, and honour SLAs on their own.

Yes. You get purpose-built case types that report, route and resolve as their own category — not just a label on a shared form. Each one is stood up properly and made available to agents so it's usable from day one. The result is real, structured work rather than a cosmetic tag.

The real ones, read live from your instance — your accounts and their tiers, your contacts, your existing cases and case types, your routing, and your service-level targets. She works from what's actually in your environment, never a generic template, so what she proposes fits the estate you already run.

You need Customer Service Management in place, and Phyllis checks that up front and tells you plainly if anything's missing before planning. Where a case genuinely needs technical support or field work, she proposes the right hand-off to the right tool rather than overloading one case type with another team's job. You get fit-for-purpose work, not a catch-all.

Nothing ships without you. Phyllis reviews, proposes a plan, and only builds after you approve it. Every change lands in a single review-ready package you can inspect first, and nothing reaches production until you press approve — so there are no surprises.

Every finding is cited to your live instance — the account tier, the missing case type, the routing that competes — read from what's really there, not from a template. If she can't cite it, she doesn't claim it. You get evidence, not assertions.