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Ultra
Instance Health

An instance that heals on your approval.

Phyllis runs hundreds of Instance Scan checks across performance, security, maintainability, UX and upgradeability — after every dev task or on demand — then writes each fix into a scoped update set, staged for your approval.

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A quick scroll through what Phyllis can do

Full instance scan

Run the Instance Scan across the whole instance and show me the findings by severity.
ServiceNowSonnet 5 Low

Slow queries

Find business rules issuing slow, un-indexed queries and show me the tables that need an index.
ServiceNowSonnet 5 Low

Stage indexes

Propose the indexes those queries need and stage them in a scoped update set.
ServiceNowSonnet 5 Low

ACL gaps

Which custom tables are missing access controls? Stage the missing ACLs for review.
ServiceNowSonnet 5 Low

Security sweep

Run the security checks and cite every finding to the record it came from.
ServiceNowSonnet 5 Low

Upgrade readiness

Which deprecated API calls — like getXMLWait — will block our next upgrade?
ServiceNowSonnet 5 Low

Dead code

Find dead code and orphaned artefacts nobody has touched, and stage a safe clean-up.
ServiceNowSonnet 5 Low

Update set hygiene

Review oversized or overlapping update sets before we cut the next release.
ServiceNowSonnet 5 Low

ATF coverage

Which of our critical flows have no ATF coverage? Draft the missing test suites.
ServiceNowSonnet 5 Low

Self-heal loop

Stage fixes for everything healable from the last scan, then re-scan once they run.
ServiceNowSonnet 5 Low

Scan after tasks

Re-scan after every dev task so drift is caught as it appears, not before an upgrade.
ServiceNowSonnet 5 Low

Health trend

Summarise instance health by category and show the trend since the last scan.
ServiceNowSonnet 5 Low

Full instance scan

Run the Instance Scan across the whole instance and show me the findings by severity.
ServiceNowSonnet 5 Low

Slow queries

Find business rules issuing slow, un-indexed queries and show me the tables that need an index.
ServiceNowSonnet 5 Low

Stage indexes

Propose the indexes those queries need and stage them in a scoped update set.
ServiceNowSonnet 5 Low

ACL gaps

Which custom tables are missing access controls? Stage the missing ACLs for review.
ServiceNowSonnet 5 Low

Security sweep

Run the security checks and cite every finding to the record it came from.
ServiceNowSonnet 5 Low

Upgrade readiness

Which deprecated API calls — like getXMLWait — will block our next upgrade?
ServiceNowSonnet 5 Low

Dead code

Find dead code and orphaned artefacts nobody has touched, and stage a safe clean-up.
ServiceNowSonnet 5 Low

Update set hygiene

Review oversized or overlapping update sets before we cut the next release.
ServiceNowSonnet 5 Low

ATF coverage

Which of our critical flows have no ATF coverage? Draft the missing test suites.
ServiceNowSonnet 5 Low

Self-heal loop

Stage fixes for everything healable from the last scan, then re-scan once they run.
ServiceNowSonnet 5 Low

Scan after tasks

Re-scan after every dev task so drift is caught as it appears, not before an upgrade.
ServiceNowSonnet 5 Low

Health trend

Summarise instance health by category and show the trend since the last scan.
ServiceNowSonnet 5 Low
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Works with the stack you already run

Questions?

We’re glad you asked.

What does the Instance Scan actually check?

Findings across performance, security, upgrade-readiness, user experience and maintainability — slow or un-indexed queries, ACL gaps, deprecated APIs that block upgrades, broken UI policies, dead code — read from your live instance, each tied to the record it came from.

What does “self-heal” mean — does she just change things?

No. She stages the fix. For an approved finding she writes the remediation into a scoped update set, re-scans to confirm it's resolved, and closes the finding — you sign off on every fix; nothing changes on its own.

When does it run?

After every dev task and on demand, so the instance is re-checked as work happens — drift and tech debt are caught as they appear, not discovered the weekend before an upgrade.

Can I trust the findings?

Each finding is grounded in the actual artefact — the script, ACL or update set — with the reasoning and a remediation. You can dismiss what doesn't apply, and dismissed items are tracked, so the scan becomes your living risk register.

Will it flag what breaks our next upgrade?

Yes. Upgrade-readiness is one of the scan's lenses — deprecated calls, skipped customisations and oversized update sets are surfaced ahead of time, so you walk into the upgrade knowing what will break.

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