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ITOM

A CMDB that discovers, de-duplicates, and keeps itself trustworthy.

Phyllis builds and extends your operations backbone — Discovery, a CMDB you can trust, and event and health automation — staged for your approval.

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A quick scroll through what Phyllis can do

Assess Discovery

Show me where Discovery has blind spots today and what's actually covered across our data centres.
ServiceNowSonnet 5 Low

CMDB health

Give me a straight read on CMDB health — how many duplicate and orphaned server records are there?
ServiceNowSonnet 5 Low

Identification

Build an identification rule keyed on serial number and validate it before it goes live.
ServiceNowSonnet 5 Low

Credentials

Add and validate the Windows and SSH credentials the east data centre scan needs.
ServiceNowSonnet 5 Low

Discovery schedule

Set up a nightly Discovery run across our east data centre network range.
ServiceNowSonnet 5 Low

Cloud discovery

Connect our AWS account so cloud instances land in the CMDB automatically.
ServiceNowSonnet 5 Low

Service map

Map our Online Banking service top-down from its entry point.
ServiceNowSonnet 5 Low

Event correlation

Bind incoming SolarWinds events to the right CI by hostname.
ServiceNowSonnet 5 Low

Alert routing

Route critical Linux alerts to Server Ops and open a P1 automatically.
ServiceNowSonnet 5 Low

Remediation

Stage a remediation rule for the servers missing an owning support group.
ServiceNowSonnet 5 Low

Health scorecard

Turn on health scoring with staleness and orphan checks for our main server classes.
ServiceNowSonnet 5 Low

Reconciliation

Make Discovery own the serial number so the SCCM feed can't overwrite it.
ServiceNowSonnet 5 Low

Assess Discovery

Show me where Discovery has blind spots today and what's actually covered across our data centres.
ServiceNowSonnet 5 Low

CMDB health

Give me a straight read on CMDB health — how many duplicate and orphaned server records are there?
ServiceNowSonnet 5 Low

Identification

Build an identification rule keyed on serial number and validate it before it goes live.
ServiceNowSonnet 5 Low

Credentials

Add and validate the Windows and SSH credentials the east data centre scan needs.
ServiceNowSonnet 5 Low

Discovery schedule

Set up a nightly Discovery run across our east data centre network range.
ServiceNowSonnet 5 Low

Cloud discovery

Connect our AWS account so cloud instances land in the CMDB automatically.
ServiceNowSonnet 5 Low

Service map

Map our Online Banking service top-down from its entry point.
ServiceNowSonnet 5 Low

Event correlation

Bind incoming SolarWinds events to the right CI by hostname.
ServiceNowSonnet 5 Low

Alert routing

Route critical Linux alerts to Server Ops and open a P1 automatically.
ServiceNowSonnet 5 Low

Remediation

Stage a remediation rule for the servers missing an owning support group.
ServiceNowSonnet 5 Low

Health scorecard

Turn on health scoring with staleness and orphan checks for our main server classes.
ServiceNowSonnet 5 Low

Reconciliation

Make Discovery own the serial number so the SCCM feed can't overwrite it.
ServiceNowSonnet 5 Low
ServiceNow
Phyllis
Jira
Solutions

Works with the stack you already run

Questions?

We’re glad you asked.

What does Phyllis help you set up for ITOM Visibility?

She stands up the configuration that keeps your CMDB clean and your monitoring actionable — the discovery, health, and correlation setup that lets the platform find, dedupe, and route work on its own. Everything is grounded in your live instance and proposed for your approval before anything is built.

Can Phyllis stand up a collection agent or install Discovery?

No. The collection agent is customer-installed software on a host inside your network, and turning Discovery on is a vendor request. Phyllis configures what runs once that's in place — she doesn't provision the infrastructure itself.

How does she keep our CMDB data clean?

She sets up the matching and health rules that stop duplicate and low-quality records before they pile up, and stages them for you to validate before they go live. The result is a CMDB you can trust — built from how your estate actually looks today, not out-of-box assumptions.

Does anything change in my instance without approval?

Nothing. Phyllis discovers, proposes a plan, and only builds on your explicit approval — every change lands in one scoped, reviewable package you can roll back. Sensitive rules are staged inactive so you can validate them before switching them on.

How do I know her findings are real and not guessed?

Every finding is cited back to your own live instance, not a generic model — so the plan reflects your actual estate, class coverage, and Discovery posture. You see the evidence behind each recommendation before you approve it.

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