Phishing incidents that triage, contain, and review themselves.
Phyllis builds and extends your whole security-response operation — any playbook, severity model or routing — grounded in your live instance and staged for your approval.
Built by ServiceNow architects — CMA-grade by default
Grounded in your instance
Approval-gated delivery
CMA-grade documentation
Self-heal on your approval
A quick scroll through what Phyllis can do
Scan SecOps setup
Severity engine
Phishing playbook
Response lifecycle
Severity tiers
Phishing intake
Review routing
Runbook doc
TLP tagging
MITRE coverage
Review report
SOC reporting
Scan SecOps setup
Severity engine
Phishing playbook
Response lifecycle
Severity tiers
Phishing intake
Review routing
Runbook doc
TLP tagging
MITRE coverage
Review report
SOC reporting

Questions?
We’re glad you asked.
The setup that makes response run smoothly: severity scoring, guided containment playbooks, post-incident review routing, the intake that turns reported phishing emails into incidents, and review-report templates.
The incidents and tasks themselves stay in your team's hands. Phyllis configures the engine that triages and routes them; she doesn't manufacture the incidents.
Yes — it's grounded in how your instance is set up today. Phyllis works within your existing response process, adjusting and labelling stages where that's safely supported.
Where a change would need a developer's involvement, she flags it for you rather than quietly attempting something that could leave a dead, unreachable step.
Yes. Phyllis reads what's actually live in your instance and builds within it, so she doesn't stand up duplicate or conflicting scoring alongside what you already run.
If you've adopted a broader security-exposure approach, she works with that rather than around it.
Correct. Phyllis explores, proposes a plan, and only builds once you approve. Every change is staged for review and is reversible, and she never finalises or promotes anything on her own.
Any fixes she spots afterward are held for your sign-off before they run.
Every claim is cited to your own live instance — the scoring and routing you actually run, the intake feeding your phishing queue — rather than assumed from out-of-box defaults.
That matters on migrated instances, where scoring and routing drift from the shipped baseline. You see the evidence, not a guess.































