HR services that ship before the next intake cycle.

A working HR service, not settings — the Centers of Excellence, topic categories and HR services, the service activities and task types, case templates, and the lifecycle events and activity sets that drive employee journeys. It lands in one reviewable package.

Yes. She builds the lifecycle events and their activity sets — onboarding, leave, transfers — so a single trigger fans out into the right tasks across HR, IT and facilities, instead of a case that just sits in a queue.

She reads your live HRSD configuration first — existing COEs, services and templates — and extends it, so new services match the structure your HR team already runs.

She configures the services and access model; the employee records and conversations stay in your instance under your controls. She reads configuration and metadata to do her work, not employee case content.

Right. Every service, template and lifecycle event is staged in a scoped update set for review. Nothing reaches Employee Center until you approve it.