A catalog item that should take an afternoon, in an afternoon.
Describe the request experience in your own words — Phyllis builds the catalog item, its variables and variable sets, UI policies, client scripts, record producers, and the fulfilment flow behind it, wired end-to-end and staged for your approval.
Built by ServiceNow architects — CMA-grade by default
Grounded in your instance
Approval-gated delivery
CMA-grade documentation
Self-heal on your approval
A quick scroll through what Phyllis can do
Scan the catalog
Hardware return item
Shared variable set
Catalog UI policy
Catalog client script
Record producer
Fulfilment flow
Fulfilment groups
Approval routing
Order guide
Request reporting
Post-build scan
Scan the catalog
Hardware return item
Shared variable set
Catalog UI policy
Catalog client script
Record producer
Fulfilment flow
Fulfilment groups
Approval routing
Order guide
Request reporting
Post-build scan

Questions?
We’re glad you asked.
A catalog item that's ready to order, not a shell — the item with its variables and variable sets, the choices and regex validation, the UI policies that show, hide and require fields, the client scripts, and the multi-stage fulfilment with its task and approval steps. Record producers and categories come with it, all in one reviewable update set.
She assesses each item for conversational readiness and tells you what's blocking it — a missing label, an unlabelled variable, a validation a chat flow can't satisfy — then fixes what you approve, so requests can be raised in a conversation, not just a form.
Yes. Before building she reads your live catalog — categories, existing items, order guides — and extends what's there instead of duplicating it, so a new request slots into the taxonomy your users already know.
The fulfilment workflow is the point. She wires the multi-stage process — tasks, approvals and the routing between them — so an approved request actually moves through to delivery.
Correct. Every catalog item, variable and workflow is staged in a scoped update set for review. Nothing is published to your users until you sign off.































