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Ultra
Catalog

A catalog item that should take an afternoon, in an afternoon.

Describe the request experience in your own words — Phyllis builds the catalog item, its variables and variable sets, UI policies, client scripts, record producers, and the fulfilment flow behind it, wired end-to-end and staged for your approval.

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A quick scroll through what Phyllis can do

Scan the catalog

Show me where our service catalog is inconsistent and which items have no working fulfilment behind them.
ServiceNowSonnet 5 Low

Hardware return item

Build a Hardware Return catalog item under our Hardware category, ready to order from the portal.
ServiceNowSonnet 5 Low

Shared variable set

Create a reusable asset-details variable set I can attach to every hardware item.
ServiceNowSonnet 5 Low

Catalog UI policy

Show the courier-collection fields only when the requester picks pickup, and make the address mandatory.
ServiceNowSonnet 5 Low

Catalog client script

Validate the asset tag against alm_hardware before the request can be submitted.
ServiceNowSonnet 5 Low

Record producer

Add a record producer so a lost-device report raises the return request straight from the portal.
ServiceNowSonnet 5 Low

Fulfilment flow

Wire the Flow Designer fulfilment flow — approval, catalog tasks, and the asset update on completion.
ServiceNowSonnet 5 Low

Fulfilment groups

Route the collection and data-wipe tasks to the right fulfilment groups by region.
ServiceNowSonnet 5 Low

Approval routing

Require manager approval on every return before any fulfilment task is created.
ServiceNowSonnet 5 Low

Order guide

Bundle the return item into our leaver order guide with cascading variables.
ServiceNowSonnet 5 Low

Request reporting

Report on request volumes and fulfilment times for hardware returns over the last quarter.
ServiceNowSonnet 5 Low

Post-build scan

Scan the staged catalog build and stage anything that can be safely healed.
ServiceNowSonnet 5 Low

Scan the catalog

Show me where our service catalog is inconsistent and which items have no working fulfilment behind them.
ServiceNowSonnet 5 Low

Hardware return item

Build a Hardware Return catalog item under our Hardware category, ready to order from the portal.
ServiceNowSonnet 5 Low

Shared variable set

Create a reusable asset-details variable set I can attach to every hardware item.
ServiceNowSonnet 5 Low

Catalog UI policy

Show the courier-collection fields only when the requester picks pickup, and make the address mandatory.
ServiceNowSonnet 5 Low

Catalog client script

Validate the asset tag against alm_hardware before the request can be submitted.
ServiceNowSonnet 5 Low

Record producer

Add a record producer so a lost-device report raises the return request straight from the portal.
ServiceNowSonnet 5 Low

Fulfilment flow

Wire the Flow Designer fulfilment flow — approval, catalog tasks, and the asset update on completion.
ServiceNowSonnet 5 Low

Fulfilment groups

Route the collection and data-wipe tasks to the right fulfilment groups by region.
ServiceNowSonnet 5 Low

Approval routing

Require manager approval on every return before any fulfilment task is created.
ServiceNowSonnet 5 Low

Order guide

Bundle the return item into our leaver order guide with cascading variables.
ServiceNowSonnet 5 Low

Request reporting

Report on request volumes and fulfilment times for hardware returns over the last quarter.
ServiceNowSonnet 5 Low

Post-build scan

Scan the staged catalog build and stage anything that can be safely healed.
ServiceNowSonnet 5 Low
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Questions?

We’re glad you asked.

What does Phyllis actually build for a service catalog?

A catalog item that's ready to order, not a shell — the item with its variables and variable sets, the choices and regex validation, the UI policies that show, hide and require fields, the client scripts, and the multi-stage fulfilment with its task and approval steps. Record producers and categories come with it, all in one reviewable update set.

Will the items work with Now Assist and Virtual Agent?

She assesses each item for conversational readiness and tells you what's blocking it — a missing label, an unlabelled variable, a validation a chat flow can't satisfy — then fixes what you approve, so requests can be raised in a conversation, not just a form.

Does she respect our existing catalog structure?

Yes. Before building she reads your live catalog — categories, existing items, order guides — and extends what's there instead of duplicating it, so a new request slots into the taxonomy your users already know.

Can she handle the fulfilment logic, not just the form?

The fulfilment workflow is the point. She wires the multi-stage process — tasks, approvals and the routing between them — so an approved request actually moves through to delivery.

Nothing goes live without my approval, right?

Correct. Every catalog item, variable and workflow is staged in a scoped update set for review. Nothing is published to your users until you sign off.

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