Automation your platform team doesn't have to hand-wire.

The real records — Flow Designer flows with their triggers, actions, conditions, branches, loops and error handling, plus the business rules, scheduled jobs and notifications around them. Not a diagram or a snippet; the working automation, in a scoped update set.

Yes. She reads what's already on the instance and extends it — reusing subflows and actions you've built — so you don't end up with two flows doing the same job.

She stands up ServiceNow AI Agents — the agent, its tools and the triggers that fire it — alongside the deterministic flows, so you automate with rules where you want certainty and with agents where you want judgement.

Every change is staged with its design document and the Instance Scan attached — she flags the common traps, like a synchronous call in a business rule blocking the save path, before they ship. Nothing promotes without your approval.

She builds to your naming conventions and scope and documents what each flow does, so the next engineer can read it — automation you can hand over, not a black box.