Knowledge that writes, reviews, and publishes itself.
Phyllis builds and extends your entire knowledge operation — any base, category, approval flow or article template — grounded in your live instance and staged for your approval.
Built by ServiceNow architects — CMA-grade by default
Grounded in your instance
Approval-gated delivery
CMA-grade documentation
Self-heal on your approval
A quick scroll through what Phyllis can do
Scan knowledge setup
Stand up a KB
Category taxonomy
Approval flow
Quality checklist
Article template
Access control
Review dates
Find duplicates
Feedback loop
Bulk migrate
Coverage report
Scan knowledge setup
Stand up a KB
Category taxonomy
Approval flow
Quality checklist
Article template
Access control
Review dates
Find duplicates
Feedback loop
Bulk migrate
Coverage report

Questions?
We’re glad you asked.
She stands up the structure and workflow that make knowledge run itself — the bases, the taxonomy that organises them, publishing and review flows, quality checks, and the feedback loop that keeps content fresh. The articles themselves stay in your authors' hands; she can bulk-import legacy content as drafts for your team to review and publish.
No. Anything she stages or imports lands as a draft, and publishing is a deliberate act your knowledge managers own. Where you've asked for review, articles route through approval before they ever go live — Phyllis wires the workflow; your people pull the trigger.
Yes. Phyllis reads your instance to see what publishing and review capability already exists and reuses it, rather than bolting on a duplicate. The outcome is articles that move cleanly from draft to review to published with the right people notified along the way.
Correct. Phyllis discovers, proposes a plan, and only builds on your explicit approval, staging every change in a reviewable package. Bulk-imported articles are held as drafts — never published — and clean-up fixes run only when you say so.
Every claim is cited to what she actually found in your instance — the bases that publish versus the ones sitting dormant, empty categories, duplicates, and stale content. She reads your live setup rather than assuming out-of-box defaults, because on migrated instances knowledge drifts and ownership goes stale.































