Pages
Every claim cited to the record
Ultra
Knowledge

Knowledge that writes, reviews, and publishes itself.

Phyllis builds and extends your entire knowledge operation — any base, category, approval flow or article template — grounded in your live instance and staged for your approval.

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A quick scroll through what Phyllis can do

Scan knowledge setup

Show me every knowledge base we run today, who owns it, and which ones actually publish.
ServiceNowSonnet 5 Low

Stand up a KB

Create an internal IT support knowledge base owned by the service desk team.
ServiceNowSonnet 5 Low

Category taxonomy

Organise our support articles into Troubleshooting, How-to and Policy categories with subtopics.
ServiceNowSonnet 5 Low

Approval flow

Add a review-and-approve step before articles publish in the HR knowledge base.
ServiceNowSonnet 5 Low

Quality checklist

Require a quality checklist to be met before any article can publish.
ServiceNowSonnet 5 Low

Article template

Create a troubleshooting article template with Symptom, Cause and Resolution sections.
ServiceNowSonnet 5 Low

Access control

Restrict the HR policy base to employees only, not external contractors.
ServiceNowSonnet 5 Low

Review dates

Expire every published article after a year so stale content gets flagged.
ServiceNowSonnet 5 Low

Find duplicates

Audit the support base for duplicate and overlapping articles.
ServiceNowSonnet 5 Low

Feedback loop

When an article is marked unhelpful, raise a revision task for its author.
ServiceNowSonnet 5 Low

Bulk migrate

Import our old FAQ spreadsheet into the support base as draft articles for review.
ServiceNowSonnet 5 Low

Coverage report

Inventory today's knowledge reporting before I design a manager dashboard.
ServiceNowSonnet 5 Low

Scan knowledge setup

Show me every knowledge base we run today, who owns it, and which ones actually publish.
ServiceNowSonnet 5 Low

Stand up a KB

Create an internal IT support knowledge base owned by the service desk team.
ServiceNowSonnet 5 Low

Category taxonomy

Organise our support articles into Troubleshooting, How-to and Policy categories with subtopics.
ServiceNowSonnet 5 Low

Approval flow

Add a review-and-approve step before articles publish in the HR knowledge base.
ServiceNowSonnet 5 Low

Quality checklist

Require a quality checklist to be met before any article can publish.
ServiceNowSonnet 5 Low

Article template

Create a troubleshooting article template with Symptom, Cause and Resolution sections.
ServiceNowSonnet 5 Low

Access control

Restrict the HR policy base to employees only, not external contractors.
ServiceNowSonnet 5 Low

Review dates

Expire every published article after a year so stale content gets flagged.
ServiceNowSonnet 5 Low

Find duplicates

Audit the support base for duplicate and overlapping articles.
ServiceNowSonnet 5 Low

Feedback loop

When an article is marked unhelpful, raise a revision task for its author.
ServiceNowSonnet 5 Low

Bulk migrate

Import our old FAQ spreadsheet into the support base as draft articles for review.
ServiceNowSonnet 5 Low

Coverage report

Inventory today's knowledge reporting before I design a manager dashboard.
ServiceNowSonnet 5 Low
ServiceNow
Phyllis
Jira
Solutions

Works with the stack you already run

Questions?

We’re glad you asked.

What does Phyllis help you set up for Knowledge Management?

She stands up the structure and workflow that make knowledge run itself — the bases, the taxonomy that organises them, publishing and review flows, quality checks, and the feedback loop that keeps content fresh. The articles themselves stay in your authors' hands; she can bulk-import legacy content as drafts for your team to review and publish.

Does Phyllis publish articles automatically?

No. Anything she stages or imports lands as a draft, and publishing is a deliberate act your knowledge managers own. Where you've asked for review, articles route through approval before they ever go live — Phyllis wires the workflow; your people pull the trigger.

Will the approval and review workflow fit how we already work?

Yes. Phyllis reads your instance to see what publishing and review capability already exists and reuses it, rather than bolting on a duplicate. The outcome is articles that move cleanly from draft to review to published with the right people notified along the way.

Nothing is deployed without my approval, right?

Correct. Phyllis discovers, proposes a plan, and only builds on your explicit approval, staging every change in a reviewable package. Bulk-imported articles are held as drafts — never published — and clean-up fixes run only when you say so.

How do I trust her findings?

Every claim is cited to what she actually found in your instance — the bases that publish versus the ones sitting dormant, empty categories, duplicates, and stale content. She reads your live setup rather than assuming out-of-box defaults, because on migrated instances knowledge drifts and ownership goes stale.

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