How healthy is our CMDB?
01 · Pick an accelerator — or just ask.
Eight packaged assessments, or a question in your own words.
Assess
Assess and clean up. Every finding, cited.
Eight accelerators run end to end on your instance and arrive as a branded report — scored, cited to the query behind every number, with remediation split into now, next and govern. Then Phyllis fixes what you approve.
14.2%
How healthy is our CMDB before we start the ITOM rollout?@ for records · / for commands
Ask
acmedevProject
acmedevProject Searched cmdb_ci48,213 recordsRead
Ran the CMDB health accelerator14 checksRead
Score 62 · needs attentionDuplicates in two discovery sourcesScored
Report readyNow · next · governReady
Built for the platform
3,000+typed ServiceNow tools~230expert skill packsHundredsof health checks8acceleratorsISO 27001 certifiedPer-user OAuthApproval on every changeLands in your update setsATF on every build
How it works. Step by step.
CMDB & CSDM health62
02 · Scored and cited.
Every number carries the query that produced it, and anything not measured or not licensed says so.
Now · 4Next · 7
03 · Then fix it, on approval.
Remediation is split into now, next and govern — and Phyllis can build the fixes you approve.
Assessments you can hand over. Scored, cited, printable.
PhyllisAssessment · acme-prod · 29 Sep 2026
CMDB & CSDM health
62/100
Needs attentionMeasured: 14 checks · Not measured: 2 · Not licensed: Service Mapping
Now · 4Next · 7Govern · 3
| Finding ↓ | Records | Severity | Remediation |
|---|---|---|---|
| CIs without a servicecmdb_ci_server | 212 | Map to application services | |
| Duplicate server CIscmdb_ci_server | 87 | Reconcile on serial number | |
| Stale discovery sourcecmdb_ci | 1,340 | Retire or rediscover | |
| Class not in CSDM 5cmdb_ci_appl | 46 | Move to the business application | |
| Missing ownercmdb_ci_service | 19 | Assign a managed-by group |
cmdb_ci_server · no cmdb_rel_ci to a service · 212 rowsA report, not a mock-up.
Scored and banded, with the full findings register and remediation split into now, next and govern. It downloads as one file and prints properly.
Every number shows its working.
If a finding says 212 records, the report shows the query that counted them — and marks what it could not measure.
Plans and design docs, in Word.
Branded exports with architecture diagrams — ready for someone who has never opened Phyllis.
Eight assessments, ready to run. Each one ends in a report.
CMDB & CSDM health
cmdb_ciUpgrade readiness
sys_upgrade_*AI catalog readiness
sc_cat_itemKnowledge base migration
kb_knowledgePerformance audit
syslog_transactionLicence optimisation
sys_user_has_roleCustom app review
sys_appCustom app migration
sys_scopeWhere teams start.
CMDB-118: CMDB Health Remediation6 records
Serial + network adapter identifier entriesIdentification RuleCreate
Source precedence on hardware attributesReconciliation RuleCreate
De-duplication tasks for server CIsDe-duplication TaskCreate
Relationship re-pointing to survivorsCI RelationshipCreate
Ready to deploy?6 records — 6 to create
Approve & DeployRejectEsc to go back
CMDB
CMDB health assessment
Ask why the CMDB is drifting — get evidence-backed findings and remediation stories, not a slide deck.
Read the use caseIH-118: Instance Health Remediation6 records
Index on the queried incident columnIndexCreate
Reworked incident business ruleBusiness RuleCreate
Field-level read ACLsACLCreate
Async GlideAjax rewriteClient ScriptCreate
Ready to deploy?6 records — 6 to create
Approve & DeployRejectEsc to go back
Health
Instance health & self-heal
Hundreds of checks across every category — and unlike the native engine, Phyllis self-heals findings on your approval.
Read the use caseKB-118: Knowledge Base Build-Out5 changes
IT Support knowledge baseKnowledge baseCreate
Category taxonomy + subtopicsCategoryCreate
Approval-and-publish workflowApproval flowCreate
Troubleshooting article templateArticle templateCreate
Ready to deploy?5 changes — 5 to create
Approve & DeployRejectEsc to go back
Knowledge
Knowledge that writes, reviews, and publishes itself.
Phyllis builds and extends your entire knowledge operation — any base, category, approval flow or article template — grounded in your live instance and staged for your approval.
Read the use caseQuestions, answered.
Which assessments are included?
CMDB and CSDM health, upgrade readiness, AI catalog readiness, knowledge base migration, performance audit, licence optimisation, custom app review and custom app migration.
What do we get at the end?
A branded report that downloads as one file and prints properly — score and band, the full findings register, and remediation split into now, next and govern.
Can Phyllis fix the findings?
Yes — on your approval. Fixes are staged in update sets and the scan runs again to prove they’re gone.
Whatever you’re working on.
Run · BAUYouPhyllisImplementUpgradePhyllis
FixedRescan clean
Run the platform.
The everyday work — backlog, fixes, questions and health — done in your instance and scanned after every change.
Explore RunHR onboarding workshop
Implement a product.
ITSM, HRSD, CSM and every product in between — planned, built, tested and ready to promote.
Explore Implement148
Upgrade.
Skipped records triaged, regression tested and released to test — on your approval.
Explore Upgrade
