Roles

One teammate for every role. Pick yours.

Phyllis flexes to whatever the work needs — scoping like a business analyst, building like a developer, reviewing like an architect, validating like QA. A small team covers the whole lifecycle without hiring for every seat.

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14.2%

Turn yesterday’s HR workshop into stories.@ for records · / for commands

Build

acmedevProject

Read your instanceGrounded in the recordsRead

From a brief to sequenced storiesBusiness AnalystDone

Built for the platform

3,000+typed ServiceNow tools~230expert skill packsHundredsof health checks8acceleratorsISO 27001 certifiedPer-user OAuthApproval on every changeLands in your update setsATF on every build

Roles01 / 02

What Phyllis does for you. Role by role.

Business Analyst

From a brief to sequenced stories.

Turn a one-sentence brief — or a workshop transcript — into sized user stories with acceptance criteria, grounded in the live instance, not a workshop guess.

She’ll take requests like

Turn yesterday’s HR workshop into stories.
What already exists for onboarding?
Size these stories and add acceptance criteria.

Most used inImplement Run

Onboarding case intakeHRSD-212 · 21 pts

HRSD-213Manager intake record producerReady3

HRSD-214Lifecycle event activity setsReady5

HRSD-215IT provisioning tasks via FlowPlanned5

HRSD-216Equipment request integrationPlanned3

HRSD-217ATF suite for intake → tasksDraft2

Developer

Builds real records, not snippets.

Business rules, client scripts, flows and ACLs in scoped update sets — every write read back and staged for your approval.

She’ll take requests like

Build the warranty claim flow with approval over $5k.
Why does this business rule fire twice?
What breaks if we rename u_business_unit?

Most used inRun Implement

sys_script · P1 network auto-assign+6 −0

1(function executeRule(current, previous) {

2 if (current.priority != '1') return;

3 var onCall = new OnCallResolver().forGroup('Network Ops');

4 if (!onCall) return;

5 current.assigned_to = onCall.user;

6 gs.eventQueue('network.p1.page', current, onCall.user);

7})(current, previous);

Update setFeature: P1 network auto-assign

ATF12 / 12 passed

Architect

Built to your standards, every time.

Correct scoping, naming and ACL coverage across the whole estate — every decision cited to the record it came from.

She’ll take requests like

Review this custom app against our conventions.
Where are we duplicating flows?
Is our CMDB CSDM-aligned?

Most used inAssess Implement

Review gate · x_acme_assetPassed

Scoped to x_acme_assetnothing left in GlobalPass

Naming conventionu_ prefix · readable labelsPass

No hard-coded sys_ids3 references resolved by namePass

ACL coverageread / write / create on every tablePass

Platform Owner

Healthy, safe and upgrade-ready.

An Instance Scan with hundreds of checks after every task, self-healing on approval — and controls that hold on production.

She’ll take requests like

Run a health scan on acme-prod and fix what you can.
Are we ready for the Australia upgrade?
Show me what Phyllis delivered this quarter.

Most used inRun Upgrade

Instance Scan · acme-testPassed

Performance92

Security96

Upgradeability88

User experience90

Maintainability85

Hundreds of checks · 0 critical1 high finding fixed with approvalClean

Delivery Lead

The whole plan, end to end.

The implementation sequenced and synced to Jira or ServiceNow Agile 2.0, released to test on approval — so the team always knows what ships next.

She’ll take requests like

Build me the ITSM Pro backlog.
What’s ready to move to UAT this week?
Sequence these update sets for release.

Most used inImplement Upgrade

Batch · Asset return rollout3 update sets

1 · Asset return — data modelu_asset_return · 6 recordsReady

2 · Asset return — fulfilment flowdepends on 1 · 5 recordsReady

3 · Asset return — portaldepends on 2 · 3 recordsReady

devtestprod

QA Engineer

Proven before it promotes.

ATF written and run for what changed, screenshots checked against the build — nothing moves until it’s green.

She’ll take requests like

Write ATF tests for the warranty claim flow.
Run the impacted suites before release.
Order the laptop refresh item end to end.

Most used inUpgrade Implement

ATF · warranty_claim4 tests

Claim under $5k auto-approves4 stepsPass

Claim over $5k routes to approval6 stepsPass

Missing serial blocks submit3 stepsPass

Rejected claim notifies the customer5 stepsPass

Configuration Manager

Keeps the CMDB honest.

Class audits, orphaned CIs, stale references — Phyllis reads the live CMDB, cites every finding, and stages the cleanup for your approval.

She’ll take requests like

How healthy is our CMDB before ITOM?
Find duplicate servers across discovery sources.
Stage the cleanup as stories.

Most used inAssess Run

CMDB health scorecardcmdb_ci · 48,213

68of 100

Completeness74

Correctness61

Compliance58

Relationships81

CriticalDuplicate servers across SCCM and Discovery2,114 CIsFix with Phyllis

Whatever you’re working on02 / 02

Or start from the situation.

Run · BAU

FixedRescan clean

YouPhyllis

Run the platform.

The everyday work — backlog, fixes, questions and health — done in your instance and scanned after every change.

Explore Run

Implement

HR onboarding workshop

Implement a product.

ITSM, HRSD, CSM and every product in between — planned, built, tested and ready to promote.

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Upgrade

148

Phyllis

Upgrade.

Skipped records triaged, regression tested and released to test — on your approval.

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Assess

PhyllisAssessment · acme-prod · 29 Sep 2026

CMDB & CSDM health

62/100

Needs attentionMeasured: 14 checks · Not measured: 2 · Not licensed: Service Mapping

Now · 4Next · 7Govern · 3

Finding ↓	Records	Remediation
CIs without a servicecmdb_ci_server	212	Map to application services
Duplicate server CIscmdb_ci_server	87	Reconcile on serial number
Stale discovery sourcecmdb_ci	1,340	Retire or rediscover
Class not in CSDM 5cmdb_ci_appl	46	Move to the business application
Missing ownercmdb_ci_service	19	Assign a managed-by group

cmdb_ci_server · no cmdb_rel_ci to a service · 212 rows

Assess and clean up.

CMDB, tech debt, performance, licences and AI readiness — each ends in a report you can hand over.

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Ready to 10× the team you already have?

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