148
Every skipped record, triaged.
Phyllis works through the skipped-record list and recommends keep, merge or revert for each one — with the reason, cited to the record.
Upgrade
Upgrade without the freeze. Twice a year, without the dread.
ServiceNow supports the current and previous family release, so every instance upgrades at least once a year. Phyllis takes the slow part — skipped records, regression tests, the release — off your team’s plate.
14.2%
Triage the skipped records from the Australia upgrade on acme-dev.@ for records · / for commands
Build
acmedevProject
acmedevProject Read 148 skipped recordssys_upgrade_history_logRead
Keep 96 · merge 31 · revert 21Each with a cited reasonTriaged
Built the regression suite42 testsCreated
Release ready for acme-testWaiting for your approvalReview
Built for the platform
3,000+typed ServiceNow tools~230expert skill packsHundredsof health checks8acceleratorsISO 27001 certifiedPer-user OAuthApproval on every changeLands in your update setsATF on every build
From skipped records to a release. Twice a year, without the dread.
42/42ATF passed
Tested before anyone signs off.
She builds and runs ATF for what the upgrade touched, so the evidence exists before the sign-off meeting does.
Australia readiness86
Know before you upgrade.
Upgrade readiness is an assessment like any other — scored, cited, and it ends in a report.
acme-testacme-prod
Released to test, on your approval.
Fixes and tests batch into a release and move to your test instance from chat. Production stays on your Deployments page.
Where teams start.
IH-118: Instance Health Remediation6 records
Index on the queried incident columnIndexCreate
Reworked incident business ruleBusiness RuleCreate
Field-level read ACLsACLCreate
Async GlideAjax rewriteClient ScriptCreate
Ready to deploy?6 records — 6 to create
Approve & DeployRejectEsc to go back
Health
Instance health & self-heal
Hundreds of checks across every category — and unlike the native engine, Phyllis self-heals findings on your approval.
Read the use casePLAT-301: Vendor Risk Register App6 records
Vendor assessment table + fieldsTableCreate
Risk-tier mandatory form ruleUI PolicyCreate
Auto-assign Critical business ruleBusiness RuleCreate
Escalate to Critical buttonUI ActionCreate
Ready to deploy?6 records — 6 to create
Approve & DeployRejectEsc to go back
Platform
Custom apps that ship themselves — modelled, automated, secured, and staged for approval.
Phyllis builds and extends complete custom applications — any data model, automation or access model — grounded in your live instance and staged for your approval.
Read the use caseINT-118: Jira Outbound Integration5 changes
OAuth authentication profileAuthenticationCreate
Jira outbound connectionConnectionCreate
Create-ticket and status methodsHTTP methodCreate
Portable connection aliasConnection aliasCreate
Ready to deploy?5 changes — 5 to create
Approve & DeployRejectEsc to go back
Integrations
External systems that connect, retry, and stay in sync — without hand-built plumbing.
Phyllis builds and extends your entire integration layer — any connection, credential or retry rule — grounded in your live instance and staged for your approval.
Read the use caseQuestions, answered.
Does this replace ServiceNow’s upgrade tooling?
No — it works on top of it. Phyllis reads the upgrade history and skipped-record log, recommends a disposition for each record with the reason, and builds the tests and release around it.
Can she upgrade production?
Not from chat. She prepares and releases to test and UAT on your approval; production is promoted from your Deployments page under your change process.
How long does a readiness assessment take?
It runs as an accelerator and ends in a scored report — a document you can share with people who have never opened Phyllis.
Whatever you’re working on.
Run · BAUYouPhyllisImplementAssess
FixedRescan clean
Run the platform.
The everyday work — backlog, fixes, questions and health — done in your instance and scanned after every change.
Explore RunHR onboarding workshop
Implement a product.
ITSM, HRSD, CSM and every product in between — planned, built, tested and ready to promote.
Explore ImplementPhyllisAssessment · acme-prod · 29 Sep 2026
CMDB & CSDM health
62/100
Needs attentionMeasured: 14 checks · Not measured: 2 · Not licensed: Service Mapping
Now · 4Next · 7Govern · 3
| Finding ↓ | Records | Severity | Remediation |
|---|---|---|---|
| CIs without a servicecmdb_ci_server | 212 | Map to application services | |
| Duplicate server CIscmdb_ci_server | 87 | Reconcile on serial number | |
| Stale discovery sourcecmdb_ci | 1,340 | Retire or rediscover | |
| Class not in CSDM 5cmdb_ci_appl | 46 | Move to the business application | |
| Missing ownercmdb_ci_service | 19 | Assign a managed-by group |
cmdb_ci_server · no cmdb_rel_ci to a service · 212 rowsAssess and clean up.
CMDB, tech debt, performance, licences and AI readiness — each ends in a report you can hand over.
Explore Assess
