Every ServiceNow product. One teammate.
34 use cases — what Phyllis analyzes, plans, builds and maintains in each, with the evidence attached.
Catalog items & requests
Catalog items with variables, UI policies, client scripts, and fulfillment — built end-to-end from a sentence.
Read the use case CMDBCMDB health assessment
Ask why the CMDB is drifting — get evidence-backed findings and remediation stories, not a slide deck.
Read the use case EAMEvery critical asset scored, watched, and serviced before it fails.
Phyllis builds and extends your whole asset-care programme — criticality, condition and maintenance — grounded in your live instance and staged for your approval.
Read the use case Employee XPOnboarding that greets each new hire by name — and walks them through day one.
Phyllis builds and extends your entire employee-journey operation — any lifecycle event, guided plan or personalized landing — grounded in your live instance and staged for your approval.
Read the use case ERWorkplace investigations that intake, route, and wall themselves off.
Phyllis builds and extends your entire Employee Relations operation — any allegation type, intake path or access wall — grounded in your live instance and staged for your approval.
Read the use case APMAn application portfolio that inventories, scores, and rationalizes itself.
Phyllis builds and extends your whole enterprise-architecture layer — any capability map, portfolio inventory or lifecycle model — grounded in your live instance and staged for your approval.
Read the use case FSMField work orders that dispatch, schedule, and close themselves.
Phyllis builds and extends your whole field-service operation — any work type, schedule or crew — grounded in your live instance and staged for your approval.
Read the use case FSOCard disputes that intake, credit, investigate, and resolve on the clock.
Phyllis builds and extends your whole banking-operations surface — any dispute, complaint or servicing flow — grounded in your live instance and staged for your approval.
Read the use case AutomationFlows & automation
Flow Designer flows, business rules, AI agents, notifications — automation built, tested, and approval-gated.
Read the use case HCLSPatient cases that intake, consent, and route themselves.
Phyllis builds and extends your entire healthcare service operation — any case type, consent policy or care-team routing — grounded in your live instance and staged for your approval.
Read the use case HRSDHR Service Delivery
COEs, HR services, lifecycle events, Employee Center — onboarding journeys your HR team can run.
Read the use case CSMImplement CSM
Case types, health scoring, success plays, risk definitions — the full customer success framework, built and staged.
Read the use case ITSMImplement ITSM
From “implement ITSM” to a sequenced backlog to staged update sets — incident, problem, change, catalog, SLAs.
Read the use case HealthInstance health & self-heal
Hundreds of checks across every category — and unlike the native engine, Phyllis self-heals findings on your approval.
Read the use case IRMA regulation walks in; a scored, tested control library walks out.
Phyllis builds and extends your entire risk-and-compliance programme — any authority, policy or control — grounded in your live instance and staged for your approval.
Read the use case IntegrationsExternal systems that connect, retry, and stay in sync — without hand-built plumbing.
Phyllis builds and extends your entire integration layer — any connection, credential or retry rule — grounded in your live instance and staged for your approval.
Read the use case Asset & OpsITAM, ITOM & EAM
The same loop across asset and operations domains — discovery-grounded plans, staged builds, evidence attached.
Read the use case ITOMA CMDB that discovers, de-duplicates, and keeps itself trustworthy.
Phyllis builds and extends your operations backbone — Discovery, a CMDB you can trust, and event and health automation — staged for your approval.
Read the use case KnowledgeKnowledge that writes, reviews, and publishes itself.
Phyllis builds and extends your entire knowledge operation — any base, category, approval flow or article template — grounded in your live instance and staged for your approval.
Read the use case LSDLegal requests that route, staff, and become matters on their own.
Phyllis builds and extends your whole legal-service operation — any request type, matter or routing — grounded in your live instance and staged for your approval.
Read the use case ManufacturingRecall campaigns, quality cases and dealer claims that run themselves.
Phyllis builds and extends your entire commercial-operations backbone — recalls, quality, promotions, dealer and field workflows — grounded in your live instance and staged for your approval.
Read the use case AIAI that answers, acts, and stays governed — the moment you turn it on.
Phyllis builds and extends your entire Now Assist operation — any skill, agent, search or governance rule — grounded in your live instance and staged for your approval.
Read the use case Order MgmtQuotes that price themselves and orders that break themselves down.
Phyllis builds and extends your whole lead-to-cash operation — catalog, pricing, quoting or order orchestration — grounded in your live instance and staged for your approval.
Read the use case AnalyticsKPIs, scorecards and dashboards that build and keep themselves current.
Phyllis builds and extends your whole analytics operation — any KPI, breakdown, target or dashboard — grounded in your live instance and staged for your approval.
Read the use case PlatformCustom apps that ship themselves — modelled, automated, secured, and staged for approval.
Phyllis builds and extends complete custom applications — any data model, automation or access model — grounded in your live instance and staged for your approval.
Read the use case UXPortals and workspaces that look built for your brand — and your agents.
Phyllis builds and extends your entire employee-and-agent experience — any portal page, workspace or brand theme — grounded in your live instance and staged for your approval.
Read the use case Public SectorConstituent services that intake, route, and resolve themselves.
Phyllis builds and extends your entire government-services operation — any case type, intake form or benefit-routing rule — grounded in your live instance and staged for your approval.
Read the use case SecOpsPhishing incidents that triage, contain, and review themselves.
Phyllis builds and extends your whole security-response operation — any playbook, severity model or routing — grounded in your live instance and staged for your approval.
Read the use case Source-to-PayProcurement approvals that build themselves, then wait for your sign-off.
Phyllis builds and extends your whole procurement operation — any approval chain or supplier flow — grounded in your live instance and staged for your approval.
Read the use case SPMIdeas that screen, score, and stack-rank into funded work.
Phyllis builds and extends your whole idea-to-funded-work pipeline — intake, scoring and portfolios — grounded in your live instance and staged for your approval.
Read the use case TelecomProduct orders that decompose, orchestrate, and fulfil themselves.
Phyllis builds and extends your entire telecom order operation — any offering, decomposition or fulfilment flow — grounded in your live instance and staged for your approval.
Read the use case Virtual AgentA virtual agent that answers, deflects, and hands off — the moment it should.
Phyllis builds and extends your entire conversational operation — any topic, deflection rule or messaging channel — grounded in your live instance and staged for your approval.
Read the use case SecOpsVulnerable items that route, prioritize, and hit their remediation clock on their own.
Phyllis builds and extends your whole vulnerability programme — any routing, prioritisation or remediation target — grounded in your live instance and staged for your approval.
Read the use case WSDTurn a floor plan into desks and rooms people can actually book.
Phyllis builds and extends your whole workplace operation — spaces, reservations, visitors and maintenance — grounded in your live instance and staged for your approval.
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